Troubleshooting

1. I am experiencing slow Internet connectivity on my data card.

2. When connecting, Operating System indicates Connection as busy

3. The dialer software reports either "Not In Service" or it reports only 1 or 2 bars of signal.

4. While connecting, Operating System indicates that it cannot connect to remote computer

5. After sometime my Notebook automatically shuts down showing the message "Windows NT authority error, Remote Procedure call, your windows will shut down in -----"?

6. After attempting to make a connection in Dialer software, the status window indicates the following message: "There Was No Answer".

7. I am able to make calls and send SMS, but I cannot connect to the network

8. The connection auto disconnects after being connected to network for 3 to 5 minutes

9. How to create a new Network Setting?


Understanding Common error messages

While using Reliance Netconnect you may receive the occasional error message. But you don't have to fret, because we tell you below exactly what each error number means.

Symptom

Some common errors

635 Unknown error

645 Internal authentication error

680 There is no dial tone

691 Access denied because username and/or password is invalid on the domain

692 Hardware failure in port or attached device

718 PPP timeout

721 Remote PPP peer is not responding

1. I am experiencing slow Internet connectivity on my data card.

Solution:
Following tips will come in handy if you are experiencing a slow Internet connection
1.
Delete temporary Internet files
Open Internet Explorer->Tools->Internet Options->Delete Files->Delete all offline contents->Click on OK button.
2.
Disable the firewall of operating system.(if anti virus is installed)
Control Panel->windows security center->windows firewall->"off"
3.
Check signal strength of phone .A poor signal may lead to poor speed.
4.
Check for virus, spyware and any other malicious programs on your desktop/laptop.
5.
Reinstall the phone's modem driver.

Top

2. When connecting, Operating System indicates Connection as busy

Cause :
The modem driver is not installed correctly, or a different modem is being currently used.
Solution:
1.
Remove the datacard and reinstall client software. Re-insert data card & try again.
2.
Confirm that the modem driver is installed correctly in the device manager.

Top

3. The dialer software reports either "Not In Service" or it reports only 1 or 2 bars of signal.

Please ensure that the USB modem is plugged properly in the USB port. Please close the software and re- launch it again.
If the card is still unable to pick up a valid signal, then it means that the coverage is poor.

Top


4. While connecting, Operating System indicates that it cannot connect to remote computer.

Possible causes maybe:
Data service is not enabled or is terminated.
Network setting in client software is incorrect.
Client software dialing application conflicts with some other dialing application.
Client software version is too old.
CDMA signal is too weak.
Antenna is not pulled out.
Solution:
1.
Confirm that data service is enabled.
2.
Set network parameters as per the operator offer.
3.
Uninstall other dialing programs or restore Operating System.
4.
Upgrade to latest client software.
5.
Try to change position.
6.
Pull out the antenna.

Top

5. After sometime my Notebook automatically shuts down showing the message "Windows NT authority error, Remote Procedure call, your windows will shut down in -----"?

This is a case of the Blast virus. Kindly visit the following website & take the recommended action: http://support.microsoft.com/default.aspx?scid=kb;en-us;826955.If the problem still persists, kindly get your PC checked by the PC vendor.

Top


6. After attempting to make a connection in Dialer software, the status window indicates the following message: "There Was No Answer".

Kindly ensure that each of the fields have been filled in properly by re-checking the "Phone", "User Name" and" Password " fields for accuracy.


Top

7. I am able to make calls and send SMS, but I cannot connect to the network

Causes:
1.
Your modem driver is not installed correctly.
Solution:
1.
Please reinstall the client software, insert your data card and connect.

Top

8. The connection auto disconnects after being connected to network for 3 to 5 minutes

Causes:
1.
The required service pack has not been installed in the Operating System.
Solution:
1.
Service Pack 4 is required for Windows 2000 OS.
2.
Service Pack 2 is required for Windows XP OS.

Top

9. How to create a new Network Setting?

Causes:
1.
Enter [Setting / Network Connection Settings]
2.
Click<new>button
3.
Input name in <Profile Name>
4.
Input information as required
5.
Click <Save> to finish.

Top


Solution

635
An Unknown error occurred.
To correct the problem, do the following:
Restart your computer to make sure that all recent configuration changes have taken effect.

Top

645
An internal authentication error occurred.
To correct the problem, do the following:
Restart your computer to make sure that all recent configuration changes have taken effect.

Top

680
This is a modem related error.
To correct the problem, do the following:
Kindly remove the datacard and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and try to connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.

Top

691
This is an authentication error.
To correct the problem, do the following:
Check whether the username and password is entered and is correct.

Top

718
A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.
To correct the problem, do the following
Kindly uninstall and re-install driver & try after sometime. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.

Top

721
A PPP conversation was attempted, but the remote computer did not respond.
To correct the problem, do the following
Kindly uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install data card software- Run the setup file of data card software from the CD & follow the instructions.

Top